DStv, otherwise known as Digital Satellite Television, is a broadcast satellite-based service owned by Multichoice. The service renders multiple channels and services to subscribers. It has a target audience of Sub-Saharan Africa.
Launched in 1995, the company supports over 20 African countries. Using the DStv platform, you can keep your family entertained with wonderful packages, and browse multiple channels according to your preferences.
How Do I Contact DStv Nigeria?
You can contact DStv Nigeria to relay your complaints or make enquiries via any of these channels: The MyDStv app, WhatsApp, the DStv USSD codes for customer support, DStv online chat, and DStv’s Facebook and Twitter accounts.
Not all these options are available to Nigerians, but the available ones are quite reliable. Let’s now look at each option and how you can use them to contact DStv customer support.
MyDStv app — One App For Multiple Functions
With MyDStv app, managing your account has never been easier. The features in this app gives customers the opportunity to take full control of their entire viewing experience. By downloading the MyDStv app, you get to enhance your onscreen entertainment.
Apart from just reading live news from around the world, and getting access to new TV shows, MyDStv app gives you access to the following;
- Paying for your subscription and staying connected
- Updating and managing personal information
- Checking your account balance
- Easy fix of common decoder errors
- An overview of your entire payment history
- Enjoying free DStv rewards
With this application, fixing errors will be the easiest thing. You’ve got a range of options at your fingertips. In a lot of instances, you won’t need to contact a customer service representative because the self-service options in MyDStv app are straightforward and self-explanatory.
DStv WhatsApp — Relay Complaints Via Messenger
With the DStv WhatsApp self-service chat box, you get to perform self-service functions and also discover new TV content. These interesting functions can be performed all from your favorite messenger.
The introduction of Natural Language Understanding (NLI), has made managing your DStv onscreen viewing as simple as chatting with a friend. All you need to do is to save the Dstv WhatsApp number +234 908 236 8533 on your phone.
To get started, type ‘Hello’ and send, then follow the prompt. You can now get the solutions to your subscription problems and enjoy a smooth DStv viewing experience.
DStv USSD — Get Professional Assistance With *288#
With the Dstv USSD mobile service, managing DStv accounts has become very easy. More importantly, it is cost effective and ensures convenience.
The DStv USSD service allows customers to fix errors, view transactions, and reconnect. Customers in Nigeria can access the USSD service by simply dialing *288# on their mobile phone. The service ensures convenience for customers while managing their DStv accounts. It is an easy-to-use solution that is user-friendly with new added functionalities.
Unlike the WhatsApp self-service platform, the DStv USSD service introduces payment options that drastically cut down the number of steps required to complete an action. With the impressive features, customers can now rectify subscription challenges and even make payments without hassle.
All you need to do is dial the country code (*288# for Nigeria), go to the menu, select the option that best describes your challenge, and follow the laid down instructions. Whether you are a connected or disconnected DStv customer, the USSD service is available to you. Just dial the code, and you’ll get further prompts to guide you on the steps to take.
DStv Chat — Online Chat For All Your Needs
The DStv online chat offers smooth transmission of text messages from sender to receiver. This web-based application allows customers to enjoy anonymous communication in a multi-user platform.
The DStv online chat platform averts low barrier communication and provides channel discretion. It is a convenient channel created to eradicate language barriers thereby giving customers the opportunity to harvest data. You can now get quick answers to your questions and be provided with self-service options.
To get started, make sure you save the Dstv number; +234 908 236 8533. Ensure that you have your smart card number readily available. You will be required to input your surname, so have it handy. Say Hi and follow the onscreen instructions!
DStv Facebook and Twitter
DStv is here to help you through your favorite social media platforms. They are dedicated to offering you a seamless user experience. Just visit @DStvNG on Facebook and Twitter and send a query or concern. You will be responded to in no time!
While you can’t possibly be provided with all the answers you need to those DStv concerns, you can get quick solutions to a good percentage of your cable subscription problems with the many self-service options available. We’ve covered virtually all the contact options you need to consider when on the lookout for help.